Streamlining Guest Messaging and Accounting with Automation

Case Study: Automating Guest Messaging and Accounting for a Short-Term Rental Business

Managing a short-term rental business comes with plenty of moving parts, from guest communication to invoicing and local tax compliance. One small but growing rental company was feeling the pressure of juggling all this manually, so they turned to me for help.

The challenge? Their existing property management platform couldn’t fully automate guest messaging or handle the intricacies of Austrian legal finance. So, I got to work.

Using the platform’s API, I built a custom system that automated guest messaging—something they couldn’t do within the platform itself. This freed up time for their busy staff to focus on what really mattered: managing more clients and delivering better guest experiences. No more wasted time on manual messaging, and no more errors from juggling dozens of conversations at once.

But we didn’t stop there. I created an event-driven system that synced all their data with Austrian legal finance requirements, automating everything from invoice generation to handling accounting for different clients with varying tax statuses. I even integrated multiple payment providers to streamline their billing and financial processes.

On top of that, I built in AI-supported document and case handling for invoices from their maintenance suppliers, automating yet another tedious task. The result? A fully automated accounting and billing system that’s accurate, compliant, and scales with their growing business.

The best part? It was all done through our business process system, which enables fast customizations and API integrations from various web services and platforms—without the need for a large team. By combining tech and business smarts, we were able to pinpoint what mattered most and deliver a solution that not only saved them time but also improved data quality and ensured legal compliance.

Now, they’re running smoother than ever, able to handle more clients and guests with fewer headaches, while staying fully aligned with local regulations.